With spring also comes tornado and thunderstorm season. Both include the potential for high winds. Typically, many of our clients have several questions about wind damage to their awnings, patio covers and enclosures. And since the majority of clients choose Sunbrella as their fabric of choice, due to it’s durability and 10-year warranty, we thought we should revisit their warranties to detail exactly what is covered and what is not covered.
SUNBRELLA WARRANTY FAQ:
Q. The fabric on my (umbrella, cushion, awning, boat cover, etc.) has faded. Who do I contact?
A. Sunbrella is normally a component of an end product such as a cushion or an umbrella canopy. For warranty service, please contact the dealer or retailer from whom you purchased the end product.
Q. Does the warranty cover mildew?
A. If your Sunbrella fabric has mildew or mold, it can be removed easily with helpful hints from our cleaning page. Mildew grows on dirt, pollen and other organic matter, so simple routine cleanings will prevent mildew from forming.
Q. What’s the difference between Sunbrella awning and marine canvas and other Sunbrella fabrics?
A. Our awning and marine canvas is engineered for shade structures and features a very stiff, tight construction and a heavy finish. Our furniture fabrics are engineered for the softness, comfort and and flexibility desired in seating and other furniture applications.
Q. What’s the warranty period?
A. Performance improvements introduced November 1, 2008 allowed Glen Raven to increase the warranty period for Sunbrella fabrics:
|Installation Prior To 11/1/2008
|Installation After 11/1/2008
|Sunbrella Awning and Marine Canvas
|Sunbrella Furniture Fabrics and all other Sunbrella Fabrics
SUNBRELLA FABRIC WARRANTY
Who this warranty protects:
This warranty protects against the original purchaser of Sunbrella fabric.
What this warranty protects against:
This warranty protects against Sunbrella fabric becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals.
What this warranty covers:
This warranty covers Sunbrella fabric only.
This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with replacement of the fabric, including labor and installation.
Limits to the warranty:
Glen Raven’s liability is expressly limited to this warranty. Glen Raven* reserves the right to inspect the fabric submitted for claim.
What we will do:
Glen Raven* will supply new equivalent fabric to replace the fabric that becomes unserviceable.
Contact your Glen Raven* sales or customer service representative for warranty claims.
Who consumers should contact:
Sunbrella is normally a component of an end product such as an awning, umbrella or cushion. Consumers and end-users should contact the fabricator, dealer or retailer from whom you purchased the end product.
Warranty Coverage Period:
Performance improvements introduced November 1, 2008 allowed Glen Raven to increase the warranty period for Sunbrella fabrics. See below for details.
*NOTE: Glen Raven is the manufacturer & parent company for Sunbrella.
You van visit them here: Glen Raven, Inc.
WARRANTY COVERAGE PERIOD
SUNBRELLA AWNING AND MARINE CANVAS
For installations prior to November 1, 2008, the warranty coverage period is five years from the original purchase date.
For installations on or after November 1, 2008, the warranty coverage period is 10 years from the original purchase date. Glen Raven will provide replacement fabric at no cost during years one through eight. In the ninth year, Glen Raven will refund 85% of the original cost of the fabric, and in the tenth year, refund 70% of the original cost of the fabric.
SUNBRELLA FURNITURE FABRICS AND ALL OTHER SUNBRELLA FABRICS
This coverage applies to all Sunbrella Upholstery fabrics, window treatment fabrics, and specialty fabrics such as Sunbrella Plus, Supreme, Clarity, View, Unity, Renaissance, Rib, Rain and Sling. The Sunbrella Graphics System is covered under a separate warranty, visit sunbrella.com/sgs for more info.
For installations prior to November 1, 2008, the warranty coverage period is three years from the original purchase date.
For installations on or after November 1, 2008, the warranty coverage period is five years from the original purchase date.